APWD provides - Marketing & PR • Web Design • Creative Services • Multi-Media

Email Troubleshooting


Email Troubleshooting Welcome to the APWD Email Trouble Shooting FAQ

If your email is not sending or receiving, it may be for a number of reasons.

You may like to use the following to guide you through some of the likely causes:

  1. Are you connected to the internet?  Open a web page, and refresh it / reload it to be sure.  (Sorry if this seems illogical, but some clients will want to print this page and keep it!)
  2. Check with the apwd.co.uk/support.html page to see if there are any known issues.  Please note that only known issues that are not resolved within 90 minutes are likely to be listed there.
  3. Check your mail account settings.  Log on to your control panel using your main account password if you need to check them.   For our Cpanel customers, there is a useful tool in the email settings section that will auto configure your email software. 
  4. IF you can receive but not send, check firstly whether your smtp setting is through your internet service provider OR your domain name.  IF it is your internet service provider, then please check the situation with their support desk.
  5. Restart your computer.  Sometimes blockages can occur with anti spam software.
  6. Try webmail – log on to your webmail using your username and password. 
  7. If the email software persistently pops up with a username and password dialogue, it is possible that there is a connectivity or server related problem.  If this continues for more than 90 minutes, please call our support telephone line on +44 (0) 1934 444 777.


Add this page to your favorite Social Bookmarking websites
Reddit! Del.icio.us! Mixx! Free and Open Source Software News Google! Live! Facebook! StumbleUpon! LinkedIn! TwitThis Joomla Free PHP

Our Clients Say...

Our Clients Say...“I needed somebody to help me with my web site build within a fairly tight timescale. Andy's expertise and experience solved that problem for me with ease, on time and within budget. Andy is always a pleasure to work with.”
- Andrew Stinchcomb
Integrity Financial

Free Quotation

Free QuotationCall us now for a FREE quotation and we will be delighted to discuss your requirements in more detail – with no obligation.
Ask Now

Frequent Questions

FAQHere are a list of questions that we get asked on frequent occasions. If you'd like to see the answer to any of these queries...
Click here
APWD is a member of...

Andy Page Web Design is a Member of Member of The Chartered Institute of MarketingPaypalAndy Page Web Design is a Member of ActinicAndy Page Web Design is a Member of The UK Design AssociationAndy Page Web Design is a Member of The International Webmasters AssociationAndy Page Web Design is a member of Business West and Business Link
APWD
20 Sunningdale Road
Worle, Weston-super-Mare
Somerset, BS22 6XP
United Kingdom
TEL: 01934 444777
FAX: 07050 660190
EMAIL: info@apwdmail.co.uk


For our Office Location Map Click here.