Support

Welcome to the APWD Customer Support Page

This page is the first place to visit if you have a problem.

We will list any known issues on this page as soon as they occur and detail when they have been dealt with and how.

If you are here because you have a problem with your email, please see our email troubleshooting page, which lists some useful hints and tips that will be of help before you call us.

Our servers are monitored 24 hours a day, and most issues are notified to our engineers before we know about them.  If your email or website is not displaying as it should, please wait for 90 minutes, as most issues are rectified as a matter of course.

If the issue is not resolved after 90 minutes, please phone us on +44 (0) 1934 444 777.  

During business hours, our telephone staff will log your call and pass it on to the appropriate staff member.

If the situation occurs out of business hours, please telephone the above number and leave a message.  It will be relayed to us via email and sms.  We will get back to you as soon as we can.